Returns & Exchanges
At Viori, we want you to be completely satisfied with your natural hair care journey. If our bamboo-inspired products aren't the perfect fit for you, we offer a 30-day satisfaction guarantee for a seamless return or exchange process.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label to download and print at your convenience.
Package Your Items
Securely place your Viori bars and accessories in their original packaging or a similar protective box to ensure they arrive safely back to us.
Receive Your Refund
After our team receives and inspects your returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing